Refund policy

We at Baron Pilot Shop value our customers and want to make sure everyone is satisfied with their purchase.  We have implemented the following policies to make sure everything runs as smoothly and as fairly as possible.

• Unless otherwise specified, all sales are final.  No returns accepted, some exchanges are accepted. This can be at the discretion of the specific product manufacturer. 

• We may, on a case by case basis, allow for orders to be canceled before the order is processed. If this is allowed, we reserve the right to deduct transaction fees from the total order balance.

• If you have an issue or concern with your product(s) we will work with you to resolve it and in most cases we will gladly replace it at no cost to you.  Shipping costs for items which are part of an exchange or return are at the expense of the customer.

• If you have an issue, concern or your product(s) never arrived please contact us at support@baronpilotshop.com with attached photo(s), and a description explaining the issue.  We will respond and take care of you ASAP. Sometimes this will involve forwarding your concern to the manufacturer to handle.

• Due to our fulfillment process, separate items ordered may ship in separate packages.

• If a return is issued, any shipping costs will not be refunded or reimbursed. 

Flying Eyes Products

You may return undamaged, non-custom items within 30 days of delivery for a refund of the item plus applicable tax (we do not refund the shipping cost or provide a return label). If your order received a volume-based discount and your return disqualifies you for that discount, you will be refunded the cost of the product minus the discount received. We'll pay the return shipping costs if the return is a result of our error.

We're also happy to exchange your glasses if you'd like to try a different style! Please send your exchange with the case! You'll get a new case and microfiber bag/cloth along with your new pair. 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. 

VNAV Leather Bags

VNAV bags have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.